Bad Module Info Crash
What is this error?
Windows displays 'bad_module_info has stopped working' when a game crashes. This generic error means Windows can't identify which module caused the crash.
Common causes
- fullscreen optimization conflict
- Windows Game Bar interference
- compatibility mode issue
- outdated GPU driver
- Windows DEP (Data Execution Prevention) blocking game
How to fix it
- Disable fullscreen optimizations
- disable Game Bar
- update GPU driver
- add DEP exception
Too many steps? Crashless can diagnose this automatically — checks your drivers, temps, VRAM, and 400+ known error patterns.
Get free AI diagnosis Detailed analysis
"bad_module_info has stopped working" appears when a game crashes and Windows can't determine which DLL or module caused it. This is common in Fortnite, PUBG, Apex Legends, and other competitive games.
How to fix it:
- Disable fullscreen optimizations: right-click the game's .exe > Properties > Compatibility > check 'Disable fullscreen optimizations'
- Disable Windows Game Bar: Settings > Gaming > Xbox Game Bar > Off. Also disable Game Mode
- Update your GPU driver with a clean install
- Run the game in compatibility mode: right-click .exe > Properties > Compatibility > check 'Run in compatibility mode for Windows 8'
- Add a DEP exception for the game: System Properties > Advanced > Performance Settings > Data Execution Prevention > 'Turn on DEP for all programs except those I select' > Add the game exe
- Disable all overlays (Discord, NVIDIA, Steam)
- Run the game as Administrator
When to seek help
If this error keeps happening after trying the fixes above, it may point to a deeper hardware or system issue. Consider professional help if:
- The crash occurs across multiple games or applications
- You see the same error after a clean Windows install
- Your PC is less than a year old (could be a warranty issue)
- You smell burning or hear unusual sounds from your PC
Or let Crashless do the deep analysis for you -- our AI checks drivers, temps, event logs, and 400+ known patterns automatically.
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