Intel Graphics Driver (igdkmd64.sys) (igdkmd64.sys)
What is this error?
Intel's kernel-mode graphics driver. Found in crashes on Intel integrated graphics and Intel Arc GPUs.
Common causes
- driver crash during video playback
- hardware acceleration crash
- incompatible with hybrid graphics
How to fix it
- Update Intel graphics driver from Intel Download Center (not Windows Update)
- Disable hardware acceleration in browsers if crashing during video
Too many steps? Crashless can diagnose this automatically — checks your drivers, temps, VRAM, and 400+ known error patterns.
Get free AI diagnosis Detailed analysis
igdkmd64.sys is Intel's WDDM kernel display driver for integrated and discrete (Arc) GPUs. Intel Arc drivers have been notably unstable in their first two years. For integrated graphics: crashes often occur during hardware-accelerated video playback or screen sharing. For Intel Arc: DX9 and DX11 compatibility issues are common. Fixes:
- Always install from Intel Download Center, not Windows Update (WU versions are often outdated),
- For hybrid graphics (Intel iGPU + discrete GPU) laptops: ensure both drivers are updated,
- Disable hardware acceleration in Chrome/Firefox/Edge if crashing during video,
- For Intel Arc: enable 'Legacy Game Compatibility' in Intel Graphics settings for DX9 games.
When to seek help
If this error keeps happening after trying the fixes above, it may point to a deeper hardware or system issue. Consider professional help if:
- The crash occurs across multiple games or applications
- You see the same error after a clean Windows install
- Your PC is less than a year old (could be a warranty issue)
- You smell burning or hear unusual sounds from your PC
Or let Crashless do the deep analysis for you -- our AI checks drivers, temps, event logs, and 400+ known patterns automatically.
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