Mouse Disconnects / Freezes During Gaming
What is this error?
Wireless or wired mouse randomly stops working for a few seconds during intense gaming, then reconnects.
Common causes
- USB power management disconnecting device
- wireless interference
- USB port power delivery issue
- mouse firmware bug
- USB polling rate conflict
How to fix it
- Disable USB power management
- update mouse firmware
- try different USB port
- check for wireless interference
Too many steps? Crashless can diagnose this automatically — checks your drivers, temps, VRAM, and 400+ known error patterns.
Get free AI diagnosis Detailed analysis
Mouse freezing for 1-3 seconds during gaming then coming back is usually USB power management or wireless interference.
How to fix it:
- Disable USB power management: Device Manager > Universal Serial Bus controllers > right-click each USB Root Hub > Properties > Power Management > uncheck 'Allow the computer to turn off this device to save power'. Do this for EVERY USB Hub entry
- For wireless mice: move the USB receiver closer to the mouse. Use a USB extension cable to place the dongle on your desk, not behind the PC
- For wireless: check for interference — other 2.4GHz devices (Wi-Fi routers, Bluetooth devices) can interfere. Try the mouse's USB receiver in a USB 2.0 port (less interference than USB 3.0)
- Update mouse firmware through the manufacturer's software (Logitech G Hub, Razer Synapse, SteelSeries GG)
- Try a different USB port — front panel USB ports sometimes have power issues
- If using a USB hub, plug the mouse directly into the PC's USB port
- Set the USB port's power plan: Power Options > Advanced > USB Settings > USB selective suspend > Disabled
- For wired mice: try a different cable if detachable, or a different USB port
When to seek help
If this error keeps happening after trying the fixes above, it may point to a deeper hardware or system issue. Consider professional help if:
- The crash occurs across multiple games or applications
- You see the same error after a clean Windows install
- Your PC is less than a year old (could be a warranty issue)
- You smell burning or hear unusual sounds from your PC
Or let Crashless do the deep analysis for you -- our AI checks drivers, temps, event logs, and 400+ known patterns automatically.
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