NTFS_FILE_SYSTEM (0x24)
What is this error?
A problem occurred in the NTFS file system driver (ntfs.sys). Usually caused by disk corruption, bad sectors, or failing storage device.
Common causes
- disk corruption
- bad sectors on HDD
- failing SSD/HDD
- NTFS metadata corruption
- sudden power loss during write
How to fix it
- Run chkdsk /r /f from recovery environment
- check disk health with CrystalDiskInfo
- back up data immediately
Too many steps? Crashless can diagnose this automatically — checks your drivers, temps, VRAM, and 400+ known error patterns.
Get free AI diagnosis Detailed analysis
Bug check 0x00000024 (NTFS_FILE_SYSTEM) indicates an error in ntfs.sys, the NTFS file system driver. This almost always means storage problems: corrupted NTFS volume, bad sectors, or a failing drive. Can also be triggered by a sudden power loss during a write operation corrupting the file system metadata. Fixes:
- Boot into Recovery Environment (hold Shift + Restart),
- Open Command Prompt and run 'chkdsk C: /r /f' — this repairs file system errors and recovers readable data from bad sectors,
- Check drive health with CrystalDiskInfo — look for reallocated sectors, current pending sectors, and uncorrectable sectors,
- If CrystalDiskInfo shows 'Caution' or 'Bad': back up all data immediately and replace the drive,
- For SSDs: update firmware and run manufacturer diagnostic tool.
When to seek help
If this error keeps happening after trying the fixes above, it may point to a deeper hardware or system issue. Consider professional help if:
- The crash occurs across multiple games or applications
- You see the same error after a clean Windows install
- Your PC is less than a year old (could be a warranty issue)
- You smell burning or hear unusual sounds from your PC
Or let Crashless do the deep analysis for you -- our AI checks drivers, temps, event logs, and 400+ known patterns automatically.
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