Xbox Live Connection Test Failed (PC)
What is this error?
The Xbox Networking test on Windows failed, indicating problems with Xbox Live services. This affects Xbox Game Pass games, party chat, and cross-play features on PC.
Common causes
- Xbox services not running
- NAT type strict
- Teredo adapter disabled
- Windows Firewall blocking Xbox
- IPv6 disabled
- Xbox Live outage
How to fix it
- Run Xbox Networking troubleshooter
- enable Teredo
- fix NAT type
- start Xbox services
- enable IPv6
Too many steps? Crashless can diagnose this automatically — checks your drivers, temps, VRAM, and 400+ known error patterns.
Get free AI diagnosis Detailed analysis
Xbox Live connection test failed on your PC — Party chat doesn't work, you can't join friends in Game Pass games, and cross-play is broken. Xbox networking on Windows needs specific services and protocols to work.
Fix it:
- Run the Xbox Networking test: Windows Settings > Gaming > Xbox Networking > click 'Fix it' if available. This automatically tries to resolve common issues
- Make sure Xbox services are running: press Win+R, type services.msc, find these services and make sure they're running: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service, IP Helper
- Enable Teredo (Xbox needs it for NAT traversal): admin Command Prompt > netsh interface teredo set state type=default
- If NAT type shows Strict: enable UPnP on your router, or port forward UDP 3544 (Teredo), TCP 3074, UDP 88, UDP 500, UDP 3074, UDP 3544, UDP 4500
- Enable IPv6 on your network adapter — Xbox Live services require IPv6: Network Settings > Change Adapter Options > right-click > Properties > check Internet Protocol Version 6
- Reset Windows Firewall to defaults: Windows Security > Firewall > Restore defaults (this re-allows Xbox services that might have been blocked)
- Check Xbox Live status at support.xbox.com/en-US/xbox-live-status
- If nothing works, reset the network stack: admin CMD > netsh winsock reset, netsh int ip reset, then restart PC
When to seek help
If this error keeps happening after trying the fixes above, it may point to a deeper hardware or system issue. Consider professional help if:
- The crash occurs across multiple games or applications
- You see the same error after a clean Windows install
- Your PC is less than a year old (could be a warranty issue)
- You smell burning or hear unusual sounds from your PC
Or let Crashless do the deep analysis for you -- our AI checks drivers, temps, event logs, and 400+ known patterns automatically.
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